Delivery Service

How long does it take to deliver items once payment is made?


ZooBabies will process your order within 24 hours and will ship within the next 5 working days. Delivery lead-time is around 5 working days.


Items will be delivered to your doorstep within 1 – 4 working days via Aramex/Poslaju.


Delivery coverage orders are delivered within Malaysia and Singapore only. We do not deliver to P.O. Box address.



Delivery Charges


Country Rate Free Shipping *
Peninsular Malaysia Flat rate RM 6 for orders more than RM 99, free standard shipping
Sabah & Sarawak Flat rate RM 10 for orders more than RM 150, free standard shipping
Singapore & Brunei Flat rate RM 30 for orders more than RM 199, free standard shipping


Country Rate (first 0.5kg) Every Additional 500 gm
Australia RM 45 RM 5
China RM 55 RM 5
Hong Kong RM 45 RM 5
Indonesia RM 45 RM 6
South Korea RM 45 RM 6
Phillipines RM 45 RM 6
Taiwan RM 45 RM 5
Thailand RM 45 RM 5
Vietnam RM 45 RM 5
All others RM 150 RM 20

*Applicable to all orders inclusive of discounted goods.



Delivery Time


Shipping Zones Standard Delivery Times in Business Days (Mon-Fri) *
Peninsular Malaysia Estimated 1-4 business days
East Malaysia Estimated 2-4 business days
Singapore Estimated 2-4 business days
Rest of the World Estimated up to 14 business days

* Delivery times are determined by the number of business days (Monday to Friday) from the day after we ship your order.

Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorization.


Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.



Pre-Orders


All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date and inform you via email.


Should you place an order consisting of both a regular and a pre-order product, you will be receiving two separate shipments. The first package will include all your regular products. The second package, which will come at a later date, will include your pre-order product.



Order Tracking


Tracking numbers will be provided (for local/international orders) via email upon confirmation of processed order.



Import Taxes & Duties


Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the respective destination.


Payment of these charges and taxes is the responsibility of the recipient and will not be covered by ZOOBABIES. For further details of charges, please contact your local customs office.


In some occasions packages may be delayed due to custom clearance.



Customs & Regulations


Customers should check your local postal regulations for restricted items, as ZOOBABIES cannot be held liable for any items that are not accepted into the respective country.